You can return any unused ARC Levers purchase with receipt within 15 days for an exchange or refund. Product must be in new condition. Returns with ordinary wear and tear or damage caused by improper use will not be accepted. Levers that have been bent or otherwise damaged may be eligible for our $20 Lifetime Warranty Replacement Policy.
Returns will be refunded with the type of payment used in the original sale. If you do not have a receipt or we are unable to refund to the original payment method, your refund will be made in the form of an ARC Lever Gift Card. Please allow up to 14 business days for a refund to be posted to your credit card account from the date a refund is processed.
No Return Authorization Required - No Re-Stocking Fees - It's that simple.
To Return by Mail:
Simply write a note with name, phone number, address and description of your order and any other information, box up your items, and ship it back to our returns center. Most returns are processed within two business days.
You are responsible for the cost of shipping the item back to us. Subsequent exchanges of the same order will be charged our standard shipping rates. International orders do not qualify for free shipping. All orders outside of the contiguous 48 US states will be charged our standard shipping rates. Oversize and hazardous fees are not waived by our Free Shipping offer. In situations involving the receipt of defective, incorrectly shipped, or damaged items give us a call at 714 543 0362, or send an e mail to firstname.lastname@example.org and we will resolve the issue.
You are responsible for shipping items back to us with the carrier of your choice. We recommend using a carrier that provides a tracking number and signature. All shipments must be made prepaid; packages shipped COD will be rejected.
International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees. We suggest using a carrier that provides a tracking number and a signature. Customer is responsible for any applicable brokerage or customs fees.